UNIVERSAL SURGICAL INSTRUMENTS Surgical Instruments 1.800.447.0687 | [email protected] Warranty & Return Policy Information 32 Warranty Policy Instruments are backed by a 1-year warranty against defects in material and workmanship. The warranty does not cover wear and tear from use. Instruments are covered by a 60-day unconditional guarantee on all products. The Seller applies its warranties on a per product basis. The Seller warrants exclusively to the Buyer that, for the period stated in any written Product warranty, each Product sold hereunder shall be free from defects in material and workmanship under normal use and conforms to the Seller’s applicable specifications for such Products (subject to Seller’s standard tolerances for variations) provided such Product is used in accordance with its labeling, packaging inserts, life-expectancy as specified in the manual, and all instructional documents accompanying the Product. Commodity and single-use products are sold without warranty. The Seller makes no guarantee or assurance as to the results that may be obtained from use of any Product sold to the Buyer. It is the sole and exclusive responsibility of the Buyer to determine the suitability of any and all Products purchased from the Seller for the Buyer’s intended purposes and uses. The Seller’s sole obligation hereafter and the Buyer’s exclusive remedy for any breach of a Product Warranty shall be, in the Seller’s sole discretion, the repair or replacement of any defective Product, should Seller’s examination disclose, to its satisfaction, that the Product was not free from defect. If the Seller determines that repair or replacement is not economical or feasible, the Buyer’s exclusive alternate remedy shall be the refund to the Buyer of the invoice price for the Product, in which case the Seller shall repossess said defective Product. EXCEPT FOR THIS EXPRESS WARRANTY, THE SELLER MAKES NO WARRANTIES, EITHER EXPRESS OR IMPLIED, REGARDING THE PRODUCTS COVERED BY THIS CONTRACT, INCLUDING (WITHOUT LIMITATION) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY EXPRESS OR IMPLIED WARRANTY OF CONFORMITY TO MODELS OR SAMPLES OF PRODUCTS OR MATERIAL. Return Policy Cancellations / Returns: The Buyer MUST obtain authorization from the Seller prior to returning any Product purchased from the Seller, whatever the reason for the Product return. Requests for a Return Authorization may be made to the Seller’s Customer Service Center or directly to its Quality Control Manager and must be accompanied by a clearly detailed explanation for the return. The Seller shall review and attempt to respond to a Request for Return Authorization within seven (7) business days. The Seller shall issue a Return Authorization Number (“RA #”) for the return. The RA # must be clearly marked in large characters on shipping cartons or pallets near the shipping address or the return shipment shall be refused by the Seller. Any returned Product must be shipped to the Seller, freight prepaid at the Buyer’s expense, unless expressly agreed otherwise by the Seller. All sterile Products must be returned in original, unopened and undamaged packages. Buyer Cancellation for Convenience / Non-Warranty Issue: Products authorized to be returned for any reason other than breach of warranty have a 60-day return period from the invoice date. Return of Products, for other than Warranty issues, shall result in the Seller issuing to the Buyer full credit, replacement or refund, at the Seller’s sole discretion. The amount of credit, replacement or refund shall be subject to a minimum 25% restocking fee on all returns. No requests for Return Authorization shall be accepted after sixty (60) days from the invoice date. Discontinued Products may not be returned, regardless of age. All Products must be returned with the RA #, unaltered, in the original, sealed container(s)/packaging and be in good and saleable condition. Buyer Cancellation for Defect: In the case of any Product that is alleged to be defective, the Buyer must submit a Request for Return Authorization with samples and/or photos demonstrating the alleged defect within seven (7) business days from the date of the Buyer’s receipt of the Product. The Seller shall adhere to the Warranty Policy above regarding any Buyer claim for defective Product. For further questions regarding Terms & Conditions, please visit maianimalhealth.com and click “More Information”.
